MetTel and Talkdesk join forces to offer the MetTel Cloud Contact Centre, a fully managed network service that leverages AI to optimise and prioritise critical customer service processes. This collaboration will allow MetTel to expand its portfolio of cloud and AI capabilities while offering Talkdesk‘s advanced contact centre technology to its customers.
According to Gartner, the contact centre market is expected to reach $34.6 billion by 2026, with AI-infused solutions representing a growing segment of the market. The adoption of cloud delivery and hybrid and remote work is accelerating this growth, with a projected 17.9% global CCaaS end-user spend CAGR through 2026.
MetTel‘s CTO, Ed Fox, emphasised the importance of having the right technology and talent to provide a superior customer experience, which is essential to MetTel‘s product offerings. Partnering with Talkdesk will allow MetTel to extend its capabilities and leverage Talkdesk‘s expertise in cloud contact centre solutions.
The partnership has already shown success with the installation of Talkdesk CCaaS for Grand America Hotels and Resorts’ reservations group. Telecom Manager Adam Talbot praised MetTel‘s professionalism and expertise during the installation process and expressed confidence that guests will have an exceptional experience when making reservations.
Chad Haydar, global VP of channel and alliances at Talkdesk, believes that the combination of Talkdesk‘s platform and the MetTel Cloud Contact Centre can transform contact centres into profit centres and engines for building greater customer trust and loyalty.
For contact centre operators, the collaboration between MetTel and Talkdesk offers an opportunity to optimise and prioritise critical customer service processes using AI-infused solutions. The fully managed network service can transform contact centres into profit centres and engines for building customer trust and loyalty. By leveraging the expertise of MetTel and Talkdesk, contact centre operators can provide a superior customer experience that meets their customers’ high standards for performance and compliance.
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