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Protected: The State of Customer Service: 3 Key Trends to Drive Success in 2026

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David Stone, RVP ANZ at Salesforce, is a leading voice in customer experience transformation. He helps enterprises reimagine service orchestration, grow revenue and build trust at every touchpoint. With a career spanning strategic advisory, vendor growth, and go-to-market innovation, David brings a rare blend of analytical rigour and narrative clarity to the CX conversation. Known for his quadrant-ready thinking, David engages with C-suites and technology vendors to decode complexity and drive outcomes. Whether mapping the future of AI-powered service or shaping compliance and automation narratives, he drives meaningful change and connects ideas, people and platforms

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