Call Design, a global leader in workforce management and optimisation solutions, today announced it has signed a significant multi-year agreement with a prominent APAC aviation organisation to transform its workforce operations.
This seven-figure deal will see Call Design replace the customer’s legacy workforce management platform with its Call Design WFM Cloud (Powered by Aspect) solution, delivering sophisticated forecasting, scheduling, real-time adherence, and operational analytics capabilities.
A key factor in the organisation’s decision was the extreme employee flexibility enabled by Aspect Workforce Management, allowing staff to better balance work and lifestyle needs through innovative scheduling and shift bidding functionality. The solution’s comprehensive scenario planning tools which give leaders the ability to rapidly model staffing impacts across multiple operational and demand scenarios also proved to be a critical differentiator in a competitive vendor landscape.
“This is one of the most substantial workforce optimisation projects awarded in the sector this year,” said Jeremy Marriott, Head of Growth and Innovation at Call Design. “It highlights our ability to combine deep operational insights with unrivalled flexibility for employees, enabling large enterprises to adapt quickly and sustainably to change.”
The implementation will drive measurable efficiencies across hundreds of contact centre staff, supporting the organisation’s continued commitment to service excellence, employee engagement and digital transformation.
This win also reinforces Call Design’s strong position in the aviation sector and underscores broader growth across key industries including transportation, financial services and government.
Want to know more? Get in touch with the Call Design team.
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