Call Design and ProHance Team Up to Transform Business Operations

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When discussing workforce optimisation solutions, the matters of streamlining operations and managing complex data keep coming up. Business owners often share the need for smarter ways of turning large data sets into useful insights for smoother operations. And with work setups changing fast, they need these solutions to be flexible enough to keep up with how their businesses evolve.

Combined forces of workforce optimisation and analytics could be just the answer your business is looking for. And lucky for you, the wait is finally over.

Call Design, an industry leader in workforce optimisation solutions has announced an exciting partnership with ProHance, an esteemed enterprise-grade operations enablement and analytics platform. This partnership doesn’t just promise transformation; it brings in a reset in perspective about how we view back-office operations.

By teaming up together, they are arming organisations like yours with actionable insights that redefine the way decisions at the workplace are made going forward. This collaboration promises to transform back-office operations and equip organisations with actionable insights for smarter decisions. In today’s complex and distributed work environments, we say that is quite an operational advantage to consider.

The Power of Collaboration: Improving Back-Office Operations

Call Design, known for its expertise in workforce optimisation, sees this partnership as a game-changer. Nimesh Dhanak, CEO of Call Design, expresses his enthusiasm, stating, “This partnership with ProHance is a transformative step for us in extending our value to a growing customer base.”

Bridging the Gap: From Manual Efforts to Strategic Insights

If asked about one of the key challenges in back-office operations, most would say obtaining meaningful metrics has been a source of constant stress. Thanks to ProHance’s advanced analytics and operational insights, this challenge has become a thing of the past. The integration of ProHance’s innovative platform into Call Design’s solutions enables back-office leaders to focus on strategic activities that improve customer service outcomes, reducing manual efforts significantly.

Equipping Organisations with Comprehensive Operations Management

ProHance, known for its reliable data and analytics capabilities, offers a holistic view of operations. Brendan Maree, VP & Country Manager ANZ, ProHance, highlights the synergy between the two companies, stating, “Call Design is a natural partner for ProHance with a long and proven track record of helping Australian enterprises successfully improve their enterprise and contact centre effectiveness.”

The Winning Combination for Operational Success

Together, Call Design and ProHance offer a winning combination of state-of-the-art technology and superior consulting skills. This partnership isn’t just about technology; it’s about delivering service and support to your business, especially if you are seeking to optimise your workforce at an enterprise level.

A Glimpse into the Future: The Hybrid Workplace

As a business owner, handling the shift to hybrid workplaces with distributed teams comes with its fair share of challenges. Real-time, actionable insights on your workforce can provide a welcome break from all that. Dhanak emphasises this point, stating, “By harnessing ProHance’s advanced analytics and operational insights, we can deliver more efficient and effective back-office solutions that are critical as our clients adapt to the dynamics of hybrid workplaces with distributed teams”.

Equipping Enterprises Worldwide: A Global Impact

With over 370,000 users across 150 enterprises in 25 countries, ProHance’s track record speaks volumes about its global impact. This partnership isn’t just about local solutions; it’s about facilitating operational success for organisations worldwide combined with Call Design’s industry expertise.

A New Era of Operational Efficiency

The partnership between Call Design and ProHance ushers in a new era of operational efficiency and productivity. By integrating advanced analytics into workforce optimisation solutions, businesses can now realise the full potential of their operations and make data-driven decisions that drive success.

In a world where every decision counts, Call Design and ProHance have teamed up to help enterprises like yours thrive in the face of complexity, ensuring that every action leads to meaningful outcomes. It’s not just about optimising business operations; it’s about shaping the future of work.

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