The recent global outage caused by the Windows Blue Screen of Death (BSOD) issue, which crippled call centres worldwide, has…
The state of play in the contact centre industry has come under the microscope with on-shoring at a high, and…
The Employees’ Provident Fund Organisation (EPFO) of India has made a groundbreaking move by launching a 24/7 contact centre. This…
In a strategic move to modernise its telephony systems, Services Australia is transitioning its contact centre management services from Telstra…
Victoria University (VU) has enhanced its enrolment process with the introduction of a locally-staffed Student Contact Centre near the University’s…
Microsoft has officially launched its highly anticipated Dynamics 365 Contact Centre, offering businesses a powerful solution to enhance customer service…
The contact centre industry is an essential component of modern business operations, serving as the connection between companies and their…
When it comes to customer service, contact centres serve as the primary interface for businesses to engage with their customers.…
We all know the COVID pandemic accelerated the global shift toward remote work, transforming the way businesses operate across industries.…
Magazine
View AllWe all know the COVID pandemic accelerated the global shift toward remote work, transforming the way businesses operate across industries.…
The recent global outage caused by the Windows Blue Screen of Death (BSOD) issue, which crippled call centres worldwide, has…
With a strong leadership philosophy centred around its people, CCSG Group is going from strength to strength. Founded in 2005,…
“Always give people more than they expect to get.” The contact centre industry is a rapidly evolving landscape with…
As we continue to explore the most influential people in the contact centre industry, we are pleased to present…
We are proud to present the next 20 influencers who have driven change in the contact centre industry. Their…
Continuing our series on the Top 100 Influencers in the Contact Centre Industry, we are excited to present another…
To pursue our series, we highlight 20 more individuals who have made significant contributions to the contact centre industry.…
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