“Always give people more than they expect to get.” The contact centre industry is a rapidly evolving landscape with the…
As we continue to explore the most influential people in the contact centre industry, we are pleased to present the…
We are proud to present the next 20 influencers who have driven change in the contact centre industry. Their exceptional…
Continuing our series on the Top 100 Influencers in the Contact Centre Industry, we are excited to present another group…
To pursue our series, we highlight 20 more individuals who have made significant contributions to the contact centre industry. We…
We proudly present the last 10 outstanding individuals from our series on the Top 100 Influencers in the Contact Centre…
Magazine
View AllAs consumers become more aware of the impact of their choices on the world, the importance of fair trade and…
Are you looking for a job in the contact centre industry? Look no further than Auscontact’s job board, the first…
By Emma Sudano Artificial Intelligence revolutionising Customer Experience in Contact Centres through Automation and Personalisation In the current epoch of…
MetTel and Talkdesk join forces to offer the MetTel Cloud Contact Centre, a fully managed network service that leverages…
OpenAI, a tech company that specialises in AI development, has launched GPT-4, the latest iteration of its ChatGPT AI.…
NICE, a leading provider of cloud based CX solutions, has announced that it has reached a significant milestone of…
Contact centres have become increasingly important for brands that want to create a positive experience for their customers. Nevertheless,…
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