Join us for the 2023 Auscontact Excellence Awards State Awards Celebrations! Get ready to celebrate the outstanding achievements of the…
On a bustling Monday morning, Jane, a customer service representative at a contact center in Australia, finds herself at the…
Article by Sharon Melamed 2023 has ushered in new trends in the sort of services and software which contact centres…
As a contact centre agent in Australia, understanding how to maximise your tax deductions is essential for optimising your financial…
The contact center industry has been growing rapidly in recent years, with an increasing number of companies relying on contact…
Press Announcement by MyQualityTeam: MyQualityTeam has launched an innovative new agent performance platform to Australian contact centres this month, helping…
The highly anticipated Auscontact Practitioner Symposium 2023, an exceptional event hosted by Auscontact, Australia’s premier industry association for contact…
Are you a contact centre leader in Australia or New Zealand? Do you want to stay ahead of the competition…
The 2022-23 Australia and New Zealand Contact Centre Decision-Makers’ Guide is ContactBabel’s second annual research study of the performance, technology…
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View AllThe 2022-23 Australia and New Zealand Contact Centre Decision-Makers’ Guide is ContactBabel’s second annual research study of the performance, technology…
With a strong leadership philosophy centred around its people, CCSG Group is going from strength to strength. Founded in 2005,…
With Insights from the Optus Outage of November 9, 2023 Telecommunications forms the backbone of our interconnected world – where…
“Always give people more than they expect to get.” The contact centre industry is a rapidly evolving landscape with…
As we continue to explore the most influential people in the contact centre industry, we are pleased to present…
We are proud to present the next 20 influencers who have driven change in the contact centre industry. Their…
Continuing our series on the Top 100 Influencers in the Contact Centre Industry, we are excited to present another…
To pursue our series, we highlight 20 more individuals who have made significant contributions to the contact centre industry.…
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