In the fiscal balancing act of tightening budgets and a stronger need for a return on investment, the decision to…
In the world of customer service, the contact centre is often the frontline of interaction between businesses and their clients.…
In the business world, few axioms have enjoyed as much prominence as the assertion that “culture eats strategy for breakfast.”…
In the merry old land of Oz (the fantasy land, not a nickname for our sunburnt country), little Dorothy is…
Regardless of size, industry, and location, every member we talk to seem to be juggling multiple challenges ranging from employee…
Cenitex is a Victorian Government State Owned Enterprise that provides ICT services and technology solutions for government customers. They support…
Australia’s workplace health and safety (WHS) legislation is undergoing a metamorphosis, leaving the old rules in the dust and ushering…
In this ever-growing world of customer service, the role of contact centre agents has never been more important. These frontline…
Australia’s contact centre outsourcers had a roller-coaster ride through the pandemic and the 2022 change of Government, now Generative AI…
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View AllRegardless of size, industry, and location, every member we talk to seem to be juggling multiple challenges ranging from employee…
In contact centres right now, efficiency, productivity and employee satisfaction are paramount – and we’ve realised that the principles outlined…
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