As the newest generation entering the contact centre industry, Gen Z brings a unique set of preferences, outlooks, and conditions…
Working in a contact centre can be a challenging and fast-paced job, with a high demand for excellent customer service…
In today’s rapidly evolving business landscape, effective leadership and sound decision-making are critical to the success of any organisation.…
The rise of the metaverse is fast becoming one of the top business strategy conversations for contact centres, with many…
The ever-changing world of contact centre recruitment demands that HR managers constantly seek innovative ways to attract and retain…
MetTel and Talkdesk join forces to offer the MetTel Cloud Contact Centre, a fully managed network service that leverages AI…
OpenAI, a tech company that specialises in AI development, has launched GPT-4, the latest iteration of its ChatGPT AI. GPT-4…
To attract contact centre talent moving forward, contact centres need to adapt to changing workforce preferences and values. Here are…
Contact centres are renowned for having functionality over design. With as many people as possible within a contact centre environment,…
Magazine
View AllAs consumers become more aware of the impact of their choices on the world, the importance of fair trade and…
Join us for the 2023 Auscontact Excellence Awards State Awards Celebrations! Get ready to celebrate the outstanding achievements of the…
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