After recently attending the Contact Centre Summit in Sydney, one thing was clear – our industry is undergoing a profound…
In an era where customer experience drives brand loyalty and commercial success, businesses are increasingly re-evaluating how they manage customer…
HCLTech and Microsoft are taking customer service innovation to the next level by strengthening their strategic partnership. Together, they are…
Over the last seven years, Google has steadily made its way into the contact centre industry. While its presence has…
Telstra is taking a bold step to strengthen connectivity in Australia with its latest partnership with SpaceX. The telecommunications leader…
The Commonwealth Bank is making waves by testing a new AI-driven chatbot named “Hey CommBank.” This cutting-edge tool, inspired by…
Magazine
View AllIn an era where customer experience is a key differentiator for businesses, contact centres sit at the front lines, serving…
Australian marketing and CX leaders have said that having too many disparate technology tools is making it harder to realise…
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