Australia’s workplace health and safety (WHS) legislation is undergoing a metamorphosis, leaving the old rules in the dust and ushering…
In this ever-growing world of customer service, the role of contact centre agents has never been more important. These frontline…
Australia’s contact centre outsourcers had a roller-coaster ride through the pandemic and the 2022 change of Government, now Generative AI…
Join us for the 2023 Auscontact Excellence Awards State Awards Celebrations! Get ready to celebrate the outstanding achievements of the…
On a bustling Monday morning, Jane, a customer service representative at a contact center in Australia, finds herself at the…
Article by Sharon Melamed 2023 has ushered in new trends in the sort of services and software which contact centres…
As a contact centre agent in Australia, understanding how to maximise your tax deductions is essential for optimising your financial…
The contact center industry has been growing rapidly in recent years, with an increasing number of companies relying on contact…
Press Announcement by MyQualityTeam: MyQualityTeam has launched an innovative new agent performance platform to Australian contact centres this month, helping…
Magazine
View AllRegardless of size, industry, and location, every member we talk to seem to be juggling multiple challenges ranging from employee…
With customer expectations are rapidly evolving, artificial intelligence (AI) and automation have emerged as transformative solutions that can empower contact…
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