The contact centre industry is an essential component of modern business operations, serving as the connection between companies and their…
When it comes to customer service, contact centres serve as the primary interface for businesses to engage with their customers.…
We all know the COVID pandemic accelerated the global shift toward remote work, transforming the way businesses operate across industries.…
In the fiscal balancing act of tightening budgets and a stronger need for a return on investment, the decision to…
In the world of customer service, the contact centre is often the frontline of interaction between businesses and their clients.…
In the business world, few axioms have enjoyed as much prominence as the assertion that “culture eats strategy for breakfast.”…
Magazine
View AllCenitex is a Victorian Government State Owned Enterprise that provides ICT services and technology solutions for government customers. They support…
COPC Inc., together with Citrus Recruitment and Auscontact, recently released the 2024 Australia Contact Centre Salary Workplace Insights Report. This…
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