Are you a contact centre leader in Australia or New Zealand? Do you want to stay ahead of the competition…
The 2022-23 Australia and New Zealand Contact Centre Decision-Makers’ Guide is ContactBabel’s second annual research study of the performance, technology…
As the newest generation entering the contact centre industry, Gen Z brings a unique set of preferences, outlooks, and conditions…
Working in a contact centre can be a challenging and fast-paced job, with a high demand for excellent customer service…
In today’s rapidly evolving business landscape, effective leadership and sound decision-making are critical to the success of any organisation.…
The rise of the metaverse is fast becoming one of the top business strategy conversations for contact centres, with many…
The ever-changing world of contact centre recruitment demands that HR managers constantly seek innovative ways to attract and retain…
MetTel and Talkdesk join forces to offer the MetTel Cloud Contact Centre, a fully managed network service that leverages AI…
OpenAI, a tech company that specialises in AI development, has launched GPT-4, the latest iteration of its ChatGPT AI. GPT-4…
Magazine
View AllIn today’s rapidly evolving business landscape, effective leadership and sound decision-making are critical to the success of any organisation.…
Successful customer-centric businesses understand the critical role played by a robust CX Quality Assurance (QA) program. Not only can QA…
Your Daily Updates
Subscribe now to never miss a thing