Every organisation has a story—a unique journey that defines its identity, purpose, and aspirations. This story, often referred to as…
COPC Inc., together with Citrus Recruitment and Auscontact, recently released the 2024 Australia Contact Centre Salary Workplace Insights Report. This…
Imagine you’ve been working towards securing a senior leadership role for 2 years and suddenly you have reached your goal.…
Effective Workforce Management (WFM) is a game- changer for contact centres, back office and retail operations. The role of WFM…
Microsoft has officially launched its highly anticipated Dynamics 365 Contact Centre, offering businesses a powerful solution to enhance customer service…
The recent global outage caused by the Windows Blue Screen of Death (BSOD) issue, which crippled call centres worldwide, has…
Magazine
View AllAustralia’s contact centre outsourcers had a roller-coaster ride through the pandemic and the 2022 change of Government, now Generative AI…
You came. You connected. You made it WOW. Last month, Call Design’s WOW 2025 wrapped up in Melbourne after two…
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