The state of play in the contact centre industry has come under the microscope with on-shoring at a high, and…
The Employees’ Provident Fund Organisation (EPFO) of India has made a groundbreaking move by launching a 24/7 contact centre. This…
In a strategic move to modernise its telephony systems, Services Australia is transitioning its contact centre management services from Telstra…
Victoria University (VU) has enhanced its enrolment process with the introduction of a locally-staffed Student Contact Centre near the University’s…
The contact centre industry is an essential component of modern business operations, serving as the connection between companies and their…
When it comes to customer service, contact centres serve as the primary interface for businesses to engage with their customers.…
Magazine
View AllTo attract contact centre talent moving forward, contact centres need to adapt to changing workforce preferences and values. Here are…
The contact centre world is preparing for an important milestone. On 14 November 2025, the new-look Contact Centre Magazine will
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