The contact centre world is preparing for an important milestone. On 14 November 2025, the new-look Contact Centre Magazine will arrive with features that put it on the map for industry observers and participants alike. This special edition brings a refreshed design as well as critical content, making it an essential read for anyone following contact centre progress and innovation.
The Rise of AI in the Contact Centre LandscapeArtificial intelligence is reshaping the contact centre industry, driving a noticeable
As big corporations report record-breaking profits, many are outsourcing operations offshore, cutting costs but also cutting ties with local…
After recently attending the Contact Centre Summit in Sydney, one thing was clear – our industry is undergoing a…
In an era where customer experience drives brand loyalty and commercial success, businesses are increasingly re-evaluating how they manage…
HCLTech and Microsoft are taking customer service innovation to the next level by strengthening their strategic partnership. Together, they…
Over the last seven years, Google has steadily made its way into the contact centre industry. While its presence…
Telstra is taking a bold step to strengthen connectivity in Australia with its latest partnership with SpaceX. The telecommunications…
The Commonwealth Bank is making waves by testing a new AI-driven chatbot named “Hey CommBank.” This cutting-edge tool, inspired…