To pursue our series, we highlight 20 more individuals who have made significant contributions to the contact centre industry. We recognise their exceptional expertise and dedication to customer experience improvement, and believe they deserve recognition for their impact on the industry.
Anna Stokes – Director Global Product Management at Enghouse Interactive
Anna Stokes is the Director, Global Product Management for Enghouse Interactive and manages one of Enghouse’s eight contact centre portfolios. Anna has travelled extensively in ANZ and Asia, Europe, UK, and the Americas visiting customers and channel partners and learning how different organisations manage the challenges of CX delivery across the globe. With over 16 years in the telecommunications industry, managing contact centres, implementing product developments, and creating innovation in contact centre and mobile environments, Anna loves the challenge of meeting new industry needs with innovative technology and bringing this to the global contact centre market. An absolute industry powerhouse, strong problem solver, and strategic thinker, Anna has a deep understanding of the challenges faced within the CX environment from both the customer and organisation’s perspective. A strategic partner and well respected expert across the globe.