Continuing our series on the Top 100 Influencers in the Contact Centre Industry, we are excited to present another group of 20 individuals who have left a lasting impact on the industry. Through their passion, hard work, and innovative ideas, they have helped shape the future of customer experience.
Kim Thirkle – Business Sales Capability Manager at Synergy
Kim Thirkle is the Business Sales Capability Manager at Synergy. An exceptional people leader, Kim engages, empowers, and challenges her team to be curious, and challenge the status quo. With almost 20 years in the contact centre and customer experience industry, Kim has a deep passion for exceptional customer service. Kim has built an amazing and successful team, is part of an award-winning organisation where her leadership skills continue to contribute to growth and organisational success. Kim is heavily invested in supporting emerging leaders and talent, she provides mentoring, coaching and leadership advice, is active at industry events and is well respected in the industry. An exciting and passionate leader, Kim is ensuring that her people feel valued and supported as they grow the capabilities needed to succeed. Definitely a leader to watch.