Call Design, a global leader in workforce management and optimisation solutions, today announced it has signed a significant multi-year agreement with a prominent APAC aviation organisation to transform its workforce operations.
For the first time, Call Design’s Workforce Optimisation (WoW) Conference will be hosted in Melbourne, marking a major milestone…
As big corporations report record-breaking profits, many are outsourcing operations offshore, cutting costs but also cutting ties with local…
As contact centres across industries accelerate their digital transformation, the role of artificial intelligence is shifting, from shiny new…
After recently attending the Contact Centre Summit in Sydney, one thing was clear – our industry is undergoing a…
In an era where customer experience drives brand loyalty and commercial success, businesses are increasingly re-evaluating how they manage…
HCLTech and Microsoft are taking customer service innovation to the next level by strengthening their strategic partnership. Together, they…
Over the last seven years, Google has steadily made its way into the contact centre industry. While its presence…
Telstra is taking a bold step to strengthen connectivity in Australia with its latest partnership with SpaceX. The telecommunications…