Contact Centre Magazine 2026 Online Editorial Calendar
Built for advertisers, partners, and editorial contributors across contact centre operations, customer experience, workforce management, quality, technology, people, governance, and outsourcing.
Always-on Content
Published weekly as received, subject to editorial review.
- Press releases converted to stories
- People moves and appointments
- Event announcements, webinars, and conferences
- Research summaries and reports
- Case studies with measurable outcomes
- Vendor updates with a clear customer outcome angle
- Opinion pieces from leaders and practitioners
Online Submission Deadlines – 2026
Standard Monthly Pipeline
- Pitch due: 5th of the month prior
- Draft due: 15th of the month prior
- Final due (after edits): 22nd of the month prior
- Publishing window: 1st to 14th of the month
Fast Track Pipeline
For timely commentary, event previews, and urgent announcements.
- Draft due: 7 business days before requested publish date
- Publishing target: Within 5–10 business days of acceptance
Press Releases to Story
Press releases are encouraged and will be published as a story for a small nominal fee, recognising Auscontact as a not-for-profit organisation.
- Submit anytime
- Turnaround: 3–5 business days (typical)
- Major announcements: 5–7 business days recommended
- Event promotions: Submit at least 10 business days before the event date
2026 Monthly Themes, Angles, and Deadlines
Each month includes topic angles that suit contact centre leaders, workforce management teams, QA, training, CX, technology, and BPOs.
January – Planning, Targets, and Operating Model Basics
Angles: KPI design, cost to serve, service levels, channel planning, workforce management planning, quality frameworks
Pitch: 5 Dec 2025
Draft: 15 Dec 2025
Final: 22 Dec 2025
Publish: 1–14 Jan 2026
February – Workforce Management and Staffing Performance
Angles: Forecasting, scheduling, shrinkage, adherence, occupancy, intraday management, capacity planning, flex staffing
Pitch: 5 Jan
Draft: 15 Jan
Final: 22 Jan
Publish: 1–14 Feb 2026
March – AI and Automation in the Contact Centre
Angles: Agent assist, knowledge management, QA automation, speech analytics, chatbots, governance, adoption
Pitch: 5 Feb
Draft: 15 Feb
Final: 22 Feb
Publish: 1–14 Mar 2026
April – Quality Assurance, Coaching, and Performance Uplift
Angles: Calibration, scorecards, coaching programs, compliance monitoring, reducing repeat contacts, improving CSAT
Pitch: 5 Mar
Draft: 15 Mar
Final: 22 Mar
Publish: 1–14 Apr 2026
May – Omnichannel Service and Customer Journey Improvement
Angles: Voice, chat, messaging, email, channel strategy, containment, escalation design, journey fixes
Pitch: 5 Apr
Draft: 15 Apr
Final: 22 Apr
Publish: 1–14 May 2026
June – Reporting, Analytics, and Proving Impact
Angles: Dashboards, VOC, CSAT/NPS drivers, AHT vs FCR trade-offs, productivity measurement, executive reporting
Pitch: 5 May
Draft: 15 May
Final: 22 May
Publish: 1–14 Jun 2026
July – Mid-Year Performance Reviews and Transformation Stories
Angles: Workforce optimisation outcomes, tech modernisation, operational change programs, lessons learned
Pitch: 5 Jun
Draft: 15 Jun
Final: 22 Jun
Publish: 1–14 Jul 2026
August – Complaints, Vulnerable Customers, and Service Recovery
Angles: Complaints handling, service recovery models, vulnerability support, root cause programs
Pitch: 5 Jul
Draft: 15 Jul
Final: 22 Jul
Publish: 1–14 Aug 2026
September – Outbound Performance, Sales, and Retention
Angles: Outbound compliance, dialler strategy, conversion improvement, retention programs
Pitch: 5 Aug
Draft: 15 Aug
Final: 22 Aug
Publish: 1–14 Sep 2026
October – Technology Decisions and Integrations
Angles: CCaaS, CRM alignment, WFM and QA stack selection, vendor governance
Pitch: 5 Sep
Draft: 15 Sep
Final: 22 Sep
Publish: 1–14 Oct 2026
November – Outsourcing Models and Service Delivery Governance
Angles: BPO selection, SLAs, QA consistency, security, hybrid delivery
Pitch: 5 Oct
Draft: 15 Oct
Final: 22 Oct
Publish: 1–14 Nov 2026
December – Year-End Results and 2027 Readiness
Angles: What worked, what failed, capability gaps, planning templates
Pitch: 5 Nov
Draft: 15 Nov
Final: 22 Nov
Publish: 1–14 Dec 2026
Contributor Formats
- Thought leadership: 900–1,200 words
- Playbook: 1,200–1,800 words (steps and templates)
- Case study: 1,000–1,500 words with measurable outcomes
- Research summary: 600–900 words
- Executive Q&A: 700–1,000 words
- Event preview or recap: 500–900 words
Required with every submission: Author name, role, organisation, 60-word bio, headshot, and three key takeaways.
Optional Print Callout
One published magazine: July 2026 (limited advertising spots available).
- Full page ad: $5,900
- 20% early rate: $4,720 (booked before 28 February 2026)
- 40% early bird rate: $3,540 (booked before 30 January 2026)