The contact centre world is preparing for an important milestone. On 14 November 2025, the new-look Contact Centre Magazine will arrive with features that put it on the map for industry observers and participants alike. This special edition brings a refreshed design as well as critical content, making it an essential read for anyone following contact centre progress and innovation.
Spotlight on the Top 100 Influencers in Contact Centre Industry
This edition places a strong emphasis on the Top 100 Influencers In Contact Centre Industry list, a celebrated annual feature. The list recognises the thought leaders and change-makers who are transforming customer engagement, implementing new practises and shaping the sector’s future. Readers rely on the magazine’s thorough research to highlight the most impactful figures, guaranteeing that recognition goes to those who deserve it most. For many, inclusion is both an accolade and an inspiration to drive further progress in their own organisations.
Auscontact National Excellence Awards
The Auscontact National Excellence Awards return with a focus on people and organisations at the frontline of customer service. This coverage provides unique insights into award-winning achievements, innovative strategies, and advancements pushing boundaries. As Editor Fran Southward remarks, the contact centre sphere has experienced rapid AI adoption, and the magazine’s role is to cover these developments from every angle. Both the awards and the Influencers list underscore the value of continuous improvement in customer experience and technological integration.
Keeping Contact Centre Magazine Interesting
Editor Fran Southward leads the editorial effort, ensuring every issue provides up-to-date coverage on transformative trends within the industry. Backed by Publisher Insomnia Pty Ltd, the magazine combines editorial vision with strong publishing expertise. This partnership ensures that every edition reaches a wide audience and serves as a benchmark for quality in industry reporting. With their stewardship, the publication not only delivers the latest news but also sets standards for thorough analysis and exclusive interviews.
Bringing Contact Centre News To The Industry
The latest edition launches as contact centres shift from being back-office operations to customer experience powerhouses. Workforce transformation and AI have revolutionised daily operations, from call routing to customer sentiment analytics. Such rapid developments require industry insiders to stay consistently informed. This is where the magazine proves invaluable, every issue distils complex changes into practical takeaways, supporting decision-makers who want to remain ahead.
Opportunities for Subscription, Advertising and Promotions
Staying updated with the contact centre industry requires access to the right resources. Subscriptions ensure readers never miss important editions, including insights shared by Editor Fran Southward and the Top 100 Influencers In Contact Centre Industry feature. For brands, advertising in this magazine is a chance to reach decision-makers and influencers. Booking deadlines for advertising close on 13 September 2025 with artwork due by 20 September 2025. Promotions in an issue backed by Publisher Insomnia Pty Ltd give organisations the spotlight they need among industry professionals.
Future-Focused Content and Editorial Submissions
Each edition encourages thought leadership, and stakeholders are invited to contribute editorial submissions. These contributions foster a broader discussion while ensuring that content remains fresh and relevant. Emerging trends, such as the Auscontact National Excellence Awards, are explored with input from industry voices. Editorials, in-depth case studies and technical features are welcome, creating a collaborative hub that drives collective knowledge. Submission guidelines are available directly from the magazine team to streamline participation.
Important Dates and Call to Action
Industry stakeholders should note the following deadlines. Advertising bookings close on 13 September 2025, while all artwork is due by 20 September 2025. For those ready to share stories, editorial submissions can be sent by email. The special Top 100 Influencers In Contact Centre Industry edition not only offers recognition but also encourages engagement from all corners of the sector. With support Auscontact’s marketing agency, Marketing Eye, the magazine will be in members mailboxes within days of the 14 November release.
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