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    New Look Contact Centre Magazine Will Feature Top 100 List
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Top 100 influencers 2024 in The Contact Centre Industry in APAC

Contact Centre Magazine 7 October 2024
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How Meta’s Orion AR Glasses Will Change Contact Centres Forever

Mellissah Smith 27 September 2024
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Contact Centres: Expansion, Opening and Closure Trends for 2024-25

Contact Centre Magazine 22 July 2024
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How to Improve Contact Centre Operations with a Managed Service Provider

By Contact Centre Magazine

Customer service has seen many changes in the past few decades, with the rapid development of certain technologies like AI…

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Contact Centre

Elevating Agent Performance: Automated Evaluations in Contact Centres

By Enghouse Interactive

Manually monitoring agent-customer interactions for performance evaluation is like using a typewriter in the smartphone era. Remarkably, 75% of contact…

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Contact Centre

AI will Make Contact Centres Less Efficient

By Simon Kriss

In the rush to embrace artificial intelligence, contact centres in Australia are hurtling towards an unexpected reality: AI will make…

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Contact Centre

Driving Engagement and Success with a Strategic Narrative

By Sia Papageorgiou FRSA, FCSCE, SCMP

Every organisation has a story—a unique journey that defines its identity, purpose, and aspirations. This story, often referred to as…

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Contact Centre

Australian Call Centres: Rising Salaries Amidst Looming Threats

By Ian Aitchison

COPC Inc., together with Citrus Recruitment and Auscontact, recently released the 2024 Australia Contact Centre Salary Workplace Insights Report. This…

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Contact Centre

Stepping into Leadership – How to Succeed and Thrive

By Glendon Jackson Evarts

Imagine you’ve been working towards securing a senior leadership role for 2 years and suddenly you have reached your goal.…

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Rethinking the Dichotomy: Culture vs. Strategy

By Fran Southward

In the business world, few axioms have enjoyed as much prominence as the assertion that “culture eats strategy for breakfast.”…

Avoiding the AI Hype Bubble
8 January 2024
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CENITEX – Setting Up the Victorian Public Sector for Success
8 January 2024
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8 January 2024

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HCLTech and Microsoft Enhance Contact Centers with AI and Cloud Solutions

By Contact Centre Magazine

HCLTech and Microsoft are taking customer service innovation to the next level by strengthening their strategic partnership. Together, they are…

Is 2025 the Year Google Makes its Big Move in the Contact Center Industry?
20 January 2025
Telstra Partners with SpaceX to Launch Satellite-to-Mobile Services in Australia
13 January 2025

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