In a strategic move to modernise its telephony systems, Services Australia is transitioning its contact centre management services from Telstra…
Victoria University (VU) has enhanced its enrolment process with the introduction of a locally-staffed Student Contact Centre near the University’s…
The contact centre industry is an essential component of modern business operations, serving as the connection between companies and their…
When it comes to customer service, contact centres serve as the primary interface for businesses to engage with their customers.…
We all know the COVID pandemic accelerated the global shift toward remote work, transforming the way businesses operate across industries.…
In the fiscal balancing act of tightening budgets and a stronger need for a return on investment, the decision to…
Magazine
View AllIn the merry old land of Oz (the fantasy land, not a nickname for our sunburnt country), little Dorothy is…
In an innovative move for customer experience (CX) management, AWS has unveiled a preview of the Salesforce Contact Centre with…
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