COPC Inc., together with Citrus Recruitment and Auscontact, recently released the 2024 Australia Contact Centre Salary Workplace Insights Report. This…
Imagine you’ve been working towards securing a senior leadership role for 2 years and suddenly you have reached your goal.…
Effective Workforce Management (WFM) is a game- changer for contact centres, back office and retail operations. The role of WFM…
Microsoft has officially launched its highly anticipated Dynamics 365 Contact Centre, offering businesses a powerful solution to enhance customer service…
The recent global outage caused by the Windows Blue Screen of Death (BSOD) issue, which crippled call centres worldwide, has…
The state of play in the contact centre industry has come under the microscope with on-shoring at a high, and…
Magazine
View AllIn the merry old land of Oz (the fantasy land, not a nickname for our sunburnt country), little Dorothy is…
For years, Microsoft had been cautiously navigating the contact centre space, focusing on enhancing its CRM offerings and integrating third-party…
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