In the world of customer service, the contact centre is often the frontline of interaction between businesses and their clients.…
In the business world, few axioms have enjoyed as much prominence as the assertion that “culture eats strategy for breakfast.”…
In the merry old land of Oz (the fantasy land, not a nickname for our sunburnt country), little Dorothy is…
Regardless of size, industry, and location, every member we talk to seem to be juggling multiple challenges ranging from employee…
Cenitex is a Victorian Government State Owned Enterprise that provides ICT services and technology solutions for government customers. They support…
Australia’s workplace health and safety (WHS) legislation is undergoing a metamorphosis, leaving the old rules in the dust and ushering…
Magazine
View AllAt Call Design’s recent WOW 2023 Conference, the contact centre industry’s top leaders in Workforce Management congregated to share insights…
The contact centre industry is set for major shifts in 2025 as consumer preferences evolve and companies adapt. Richard Forrest,…
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