Australia’s workplace health and safety (WHS) legislation is undergoing a metamorphosis, leaving the old rules in the dust and ushering…
In this ever-growing world of customer service, the role of contact centre agents has never been more important. These frontline…
Australia’s contact centre outsourcers had a roller-coaster ride through the pandemic and the 2022 change of Government, now Generative AI…
Join us for the 2023 Auscontact Excellence Awards State Awards Celebrations! Get ready to celebrate the outstanding achievements of the…
On a bustling Monday morning, Jane, a customer service representative at a contact center in Australia, finds herself at the…
Article by Sharon Melamed 2023 has ushered in new trends in the sort of services and software which contact centres…
Magazine
View AllImagine you’re driving down the highway and suddenly your car engine starts making a strange noise. You pull over, pop…
The Australian contact centre industry is undergoing a significant transformation, driven by rapid advancements in technology and evolving customer expectations.…
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