In the world of customer service, the contact centre is often the frontline of interaction between businesses and their clients.…
In the business world, few axioms have enjoyed as much prominence as the assertion that “culture eats strategy for breakfast.”…
In the merry old land of Oz (the fantasy land, not a nickname for our sunburnt country), little Dorothy is…
Regardless of size, industry, and location, every member we talk to seem to be juggling multiple challenges ranging from employee…
Cenitex is a Victorian Government State Owned Enterprise that provides ICT services and technology solutions for government customers. They support…
Australia’s workplace health and safety (WHS) legislation is undergoing a metamorphosis, leaving the old rules in the dust and ushering…
Magazine
View AllImagine you’re driving down the highway and suddenly your car engine starts making a strange noise. You pull over, pop…
For years, Microsoft had been cautiously navigating the contact centre space, focusing on enhancing its CRM offerings and integrating third-party…
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