Cenitex is a Victorian Government State Owned Enterprise that provides ICT services and technology solutions for government customers. They support…
Australia’s workplace health and safety (WHS) legislation is undergoing a metamorphosis, leaving the old rules in the dust and ushering…
In this ever-growing world of customer service, the role of contact centre agents has never been more important. These frontline…
Australia’s contact centre outsourcers had a roller-coaster ride through the pandemic and the 2022 change of Government, now Generative AI…
Join us for the 2023 Auscontact Excellence Awards State Awards Celebrations! Get ready to celebrate the outstanding achievements of the…
On a bustling Monday morning, Jane, a customer service representative at a contact center in Australia, finds herself at the…
Magazine
View AllDear Readers, We are excited to bring you the inaugural edition of Contact Centre Magazine, filled with valuable insights and…
As contact centres across industries accelerate their digital transformation, the role of artificial intelligence is shifting, from shiny new tools…
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