Article by Sharon Melamed 2023 has ushered in new trends in the sort of services and software which contact centres…
As a contact centre agent in Australia, understanding how to maximise your tax deductions is essential for optimising your financial…
The contact center industry has been growing rapidly in recent years, with an increasing number of companies relying on contact…
Press Announcement by MyQualityTeam: MyQualityTeam has launched an innovative new agent performance platform to Australian contact centres this month, helping…
Are you a contact centre leader in Australia or New Zealand? Do you want to stay ahead of the competition…
The 2022-23 Australia and New Zealand Contact Centre Decision-Makers’ Guide is ContactBabel’s second annual research study of the performance, technology…
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HCLTech and Microsoft are taking customer service innovation to the next level by strengthening their strategic partnership. Together, they are…
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