Australian marketing and CX leaders have said that having too many disparate technology tools is making it harder to realise productivity gains from Agentic AI. This is according to a poll conducted by Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalised experiences for today’s leading brands.
As contact centres across industries accelerate their digital transformation, the role of artificial intelligence is shifting, from shiny new tools to deeply embedded, operationally intelligent systems. Call Design, a leading workforce management consultancy is at the forefront of this change, partnering with enterprise clients to implement CallD.AI, an AI agent platform built to support customer engagement with integrity, governance, and real-world autonomy.