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Pandemic

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We all know the COVID pandemic accelerated the global shift toward remote work, transforming the way businesses operate across industries. For contact centres in Australia, this was a game changing moment, where previously considered impossible proved to be not only possible but effective. Now that the dust has settled, what are we seeing in contact centres, what are the predictions for the next 12 months, and have we been able to reach a middle ground that works for all stakeholders?