|When it comes to Customer Engagement, Verint has been recognised as the ultimate provider in Asia Pacific (APAC) for workforce management (WFM), quality monitoring (QM), and analytics solutions by the renowned research firm, Frost & Sullivan.
Verint, with its contact centre magic, just emerged the charts in the Asia-Pacific Contact Centre Applications Tracker, 2023 as the top market leader for workforce management (WFM), quality monitoring (QM), and analytics solutions. But hold on, there’s more to this success story! Verint isn’t just a champ in individual segments; it’s an all-around leader. Frost & Sullivan, named Verint a leader in their Evaluation of End-to-End Customer Experience Platform Landscape. This adds another feather to Verint’s cap, reinforcing its leadership not just in one area, but in the entire field of contact centre applications and operations.
Not only is Verint’s success confined to one region, across APAC, including Australia, India, Singapore, China, and Hong Kong, – it is acknowledged for leading the WFM, QM, and analytics segments.
“Organisations are increasingly embracing cloud-based, omnichannel solutions with advanced AI-powered analytics and automation to ensure business continuity and competitive differentiation in a post-pandemic landscape. Vendors like Verint with its AI-powered open platform approach have been at the forefront of these technological changes, further strengthening its reputation as a market leader” commented Krishna Baidya, senior director at Frost & Sullivan.
Ady Meretz, the President of Verint in Asia Pacific, is over the moon about the ongoing success and recognition the company is receiving. With a smile, he shares, “As organisations continue to strive for CX automation, the Verint Open Platform can meet our customers wherever they are on their evolution, whether in the cloud or on-premises, and transform their customer and agent experiences through AI-powered solutions. It’s gratifying to be celebrated by industry peers who help confirm our leadership in these areas.”
Verint is dedicated to helping the world’s most iconic brands build enduring customer relationships. With over 10,000 organisations in 175 countries leveraging the Verint Customer Engagement Platform, the company utilises the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.