We proudly present the last 10 outstanding individuals from our  series on the Top 100 Influencers in the Contact Centre Industry. These thought leaders have remarkable expertise and dedication. We acknowledge their impact on the industry and recognise their accomplishments.

William Forster – Group Customer Experience Lead at Dulux

William Forster is the Group Customer Experience Lead at Dulux. With a substantial track record of building and leading large, geographically dispersed teams in fast paced and fast-growing businesses, William has more than 20 years’ experience in the contact centre and customer experience industry. Delivering sales and great customer experiences across multiple industries, William is an exceptional leader who can lead an operation directly or work with vendor/s to make things happen for customers and clients. A transformational leader who builds strong organisational culture, William brings his people on the journey, ensuring they are connected to the organisational strategy and goals. A strong people leader who believes that a happy and engaged team will actively contribute to the success of the organisation and deliver significantly better than expected results for the company, the customer and themselves. An asset to any organisation.