Contact centres are renowned for having functionality over design. With as many people as possible within a contact centre environment,…
Gone are the days when corporate culture was stifling and restrictive, limiting employees to a one-size-fits-all mold. Today, corporate culture…
At Call Design’s recent WOW 2023 Conference, the contact centre industry’s top leaders in Workforce Management congregated to share insights…
Imagine you’re driving down the highway and suddenly your car engine starts making a strange noise. You pull over, pop…
Are you looking for a job in the contact centre industry? Look no further than Auscontact’s job board, the first…
Artificial Intelligence revolutionising Customer Experience in Contact Centres through Automation and Personalisation Emma Sudano In the current epoch of artificial…
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A dark underbelly lurks behind the allure of quick profits. A former call centre employee from Ukraine, who wished to…
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