The Commonwealth Bank is making waves by testing a new AI-driven chatbot named “Hey CommBank.” This cutting-edge tool, inspired by…
Bendigo Bank is reaping the rewards of its transition to Amazon Web Services’ (AWS) Connect platform, reporting significant gains in…
For years, Microsoft had been cautiously navigating the contact centre space, focusing on enhancing its CRM offerings and integrating third-party…
The contact centre industry is set for major shifts in 2025 as consumer preferences evolve and companies adapt. Richard Forrest,…
Customer service has seen many changes in the past few decades, with the rapid development of certain technologies like AI…
Manually monitoring agent-customer interactions for performance evaluation is like using a typewriter in the smartphone era. Remarkably, 75% of contact…
Magazine
View AllWhen it comes to customer service, contact centres serve as the primary interface for businesses to engage with their customers.…
In an era where customer experience drives brand loyalty and commercial success, businesses are increasingly re-evaluating how they manage customer…
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