Customer service has seen many changes in the past few decades, with the rapid development of certain technologies like AI…
Manually monitoring agent-customer interactions for performance evaluation is like using a typewriter in the smartphone era. Remarkably, 75% of contact…
In the rush to embrace artificial intelligence, contact centres in Australia are hurtling towards an unexpected reality: AI will make…
Every organisation has a story—a unique journey that defines its identity, purpose, and aspirations. This story, often referred to as…
COPC Inc., together with Citrus Recruitment and Auscontact, recently released the 2024 Australia Contact Centre Salary Workplace Insights Report. This…
Imagine you’ve been working towards securing a senior leadership role for 2 years and suddenly you have reached your goal.…
Magazine
View AllWhen it comes to customer service, contact centres serve as the primary interface for businesses to engage with their customers.…
Bendigo Bank is reaping the rewards of its transition to Amazon Web Services’ (AWS) Connect platform, reporting significant gains in…
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