Bendigo Bank is reaping the rewards of its transition to Amazon Web Services’ (AWS) Connect platform, reporting significant gains in…
For years, Microsoft had been cautiously navigating the contact centre space, focusing on enhancing its CRM offerings and integrating third-party…
The contact centre industry is set for major shifts in 2025 as consumer preferences evolve and companies adapt. Richard Forrest,…
Customer service has seen many changes in the past few decades, with the rapid development of certain technologies like AI…
Manually monitoring agent-customer interactions for performance evaluation is like using a typewriter in the smartphone era. Remarkably, 75% of contact…
In the rush to embrace artificial intelligence, contact centres in Australia are hurtling towards an unexpected reality: AI will make…
Magazine
View AllWhen it comes to customer service, contact centres serve as the primary interface for businesses to engage with their customers.…
Over the last seven years, Google has steadily made its way into the contact centre industry. While its presence has…
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