HCLTech and Microsoft are taking customer service innovation to the next level by strengthening their strategic partnership. Together, they are…
Over the last seven years, Google has steadily made its way into the contact centre industry. While its presence has…
Telstra is taking a bold step to strengthen connectivity in Australia with its latest partnership with SpaceX. The telecommunications leader…
The Commonwealth Bank is making waves by testing a new AI-driven chatbot named “Hey CommBank.” This cutting-edge tool, inspired by…
Bendigo Bank is reaping the rewards of its transition to Amazon Web Services’ (AWS) Connect platform, reporting significant gains in…
For years, Microsoft had been cautiously navigating the contact centre space, focusing on enhancing its CRM offerings and integrating third-party…
Magazine
View AllWhen it comes to customer service, contact centres serve as the primary interface for businesses to engage with their customers.…
Call Design, a global leader in workforce management and optimisation solutions, today announced it has signed a significant multi-year agreement…
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