Over the last seven years, Google has steadily made its way into the contact centre industry. While its presence has…
Telstra is taking a bold step to strengthen connectivity in Australia with its latest partnership with SpaceX. The telecommunications leader…
The Commonwealth Bank is making waves by testing a new AI-driven chatbot named “Hey CommBank.” This cutting-edge tool, inspired by…
Bendigo Bank is reaping the rewards of its transition to Amazon Web Services’ (AWS) Connect platform, reporting significant gains in…
For years, Microsoft had been cautiously navigating the contact centre space, focusing on enhancing its CRM offerings and integrating third-party…
The contact centre industry is set for major shifts in 2025 as consumer preferences evolve and companies adapt. Richard Forrest,…
Magazine
View AllIn an era where customer experience is a key differentiator for businesses, contact centres sit at the front lines, serving…
As contact centres across industries accelerate their digital transformation, the role of artificial intelligence is shifting, from shiny new tools…
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