The recent global outage caused by the Windows Blue Screen of Death (BSOD) issue, which crippled call centres worldwide, has…
The state of play in the contact centre industry has come under the microscope with on-shoring at a high, and…
The Employees’ Provident Fund Organisation (EPFO) of India has made a groundbreaking move by launching a 24/7 contact centre. This…
In a strategic move to modernise its telephony systems, Services Australia is transitioning its contact centre management services from Telstra…
Victoria University (VU) has enhanced its enrolment process with the introduction of a locally-staffed Student Contact Centre near the University’s…
The contact centre industry is an essential component of modern business operations, serving as the connection between companies and their…
Magazine
View AllThe 2022-23 Australia and New Zealand Contact Centre Decision-Makers’ Guide is ContactBabel’s second annual research study of the performance, technology…
For years, Microsoft had been cautiously navigating the contact centre space, focusing on enhancing its CRM offerings and integrating third-party…
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