The Employees’ Provident Fund Organisation (EPFO) of India has made a groundbreaking move by launching a 24/7 contact centre. This…
In a strategic move to modernise its telephony systems, Services Australia is transitioning its contact centre management services from Telstra…
Victoria University (VU) has enhanced its enrolment process with the introduction of a locally-staffed Student Contact Centre near the University’s…
The contact centre industry is an essential component of modern business operations, serving as the connection between companies and their…
When it comes to customer service, contact centres serve as the primary interface for businesses to engage with their customers.…
We all know the COVID pandemic accelerated the global shift toward remote work, transforming the way businesses operate across industries.…
Magazine
View AllThe 2022-23 Australia and New Zealand Contact Centre Decision-Makers’ Guide is ContactBabel’s second annual research study of the performance, technology…
The Current State of the Call Centre Industry in Australia The call centre industry in Australia is undergoing significant transformation,…
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