Effective Workforce Management (WFM) is a game- changer for contact centres, back office and retail operations. The role of WFM…
Microsoft has officially launched its highly anticipated Dynamics 365 Contact Centre, offering businesses a powerful solution to enhance customer service…
The recent global outage caused by the Windows Blue Screen of Death (BSOD) issue, which crippled call centres worldwide, has…
The state of play in the contact centre industry has come under the microscope with on-shoring at a high, and…
The Employees’ Provident Fund Organisation (EPFO) of India has made a groundbreaking move by launching a 24/7 contact centre. This…
In a strategic move to modernise its telephony systems, Services Australia is transitioning its contact centre management services from Telstra…
Magazine
View AllAustralia’s contact centre outsourcers had a roller-coaster ride through the pandemic and the 2022 change of Government, now Generative AI…
The Commonwealth Bank is making waves by testing a new AI-driven chatbot named “Hey CommBank.” This cutting-edge tool, inspired by…
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