Victoria University (VU) has enhanced its enrolment process with the introduction of a locally-staffed Student Contact Centre near the University’s…
The contact centre industry is an essential component of modern business operations, serving as the connection between companies and their…
When it comes to customer service, contact centres serve as the primary interface for businesses to engage with their customers.…
We all know the COVID pandemic accelerated the global shift toward remote work, transforming the way businesses operate across industries.…
In the fiscal balancing act of tightening budgets and a stronger need for a return on investment, the decision to…
In the world of customer service, the contact centre is often the frontline of interaction between businesses and their clients.…
Magazine
View AllTo attract contact centre talent moving forward, contact centres need to adapt to changing workforce preferences and values. Here are…
Honey Insurance, a Sydney-based innovator in smart home insurance, has secured the coveted top spot in Deloitte’s 2024 Technology Fast…
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