In a strategic move to modernise its telephony systems, Services Australia is transitioning its contact centre management services from Telstra…
Victoria University (VU) has enhanced its enrolment process with the introduction of a locally-staffed Student Contact Centre near the University’s…
The contact centre industry is an essential component of modern business operations, serving as the connection between companies and their…
When it comes to customer service, contact centres serve as the primary interface for businesses to engage with their customers.…
We all know the COVID pandemic accelerated the global shift toward remote work, transforming the way businesses operate across industries.…
In the fiscal balancing act of tightening budgets and a stronger need for a return on investment, the decision to…
Magazine
View AllTo attract contact centre talent moving forward, contact centres need to adapt to changing workforce preferences and values. Here are…
Bendigo Bank is reaping the rewards of its transition to Amazon Web Services’ (AWS) Connect platform, reporting significant gains in…
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