As the newest generation entering the contact centre industry, Gen Z brings a unique set of preferences, outlooks, and conditions…
Working in a contact centre can be a challenging and fast-paced job, with a high demand for excellent customer service…
In today’s rapidly evolving business landscape, effective leadership and sound decision-making are critical to the success of any organisation.…
The rise of the metaverse is fast becoming one of the top business strategy conversations for contact centres, with many…
The ever-changing world of contact centre recruitment demands that HR managers constantly seek innovative ways to attract and retain…
MetTel and Talkdesk join forces to offer the MetTel Cloud Contact Centre, a fully managed network service that leverages AI…
Magazine
View AllNot-for-profit organisation DV Safe Phone was established 2 years ago during the pandemic and is now hitting major milestones to…
Every organisation has a story—a unique journey that defines its identity, purpose, and aspirations. This story, often referred to as…
Your Daily Updates
Subscribe now to never miss a thing
