In this ever-growing world of customer service, the role of contact centre agents has never been more important. These frontline…
Australia’s contact centre outsourcers had a roller-coaster ride through the pandemic and the 2022 change of Government, now Generative AI…
Join us for the 2023 Auscontact Excellence Awards State Awards Celebrations! Get ready to celebrate the outstanding achievements of the…
On a bustling Monday morning, Jane, a customer service representative at a contact center in Australia, finds herself at the…
Article by Sharon Melamed 2023 has ushered in new trends in the sort of services and software which contact centres…
As a contact centre agent in Australia, understanding how to maximise your tax deductions is essential for optimising your financial…
Magazine
View AllNot-for-profit organisation DV Safe Phone was established 2 years ago during the pandemic and is now hitting major milestones to…
The Commonwealth Bank is making waves by testing a new AI-driven chatbot named “Hey CommBank.” This cutting-edge tool, inspired by…
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