The contact center industry has been growing rapidly in recent years, with an increasing number of companies relying on contact…
Press Announcement by MyQualityTeam: MyQualityTeam has launched an innovative new agent performance platform to Australian contact centres this month, helping…
Are you a contact centre leader in Australia or New Zealand? Do you want to stay ahead of the competition…
The 2022-23 Australia and New Zealand Contact Centre Decision-Makers’ Guide is ContactBabel’s second annual research study of the performance, technology…
As the newest generation entering the contact centre industry, Gen Z brings a unique set of preferences, outlooks, and conditions…
Working in a contact centre can be a challenging and fast-paced job, with a high demand for excellent customer service…
Magazine
View All
Australia’s contact centre industry is undergoing significant transformation. This change is driven by advancements in technology, shifting customer expectations, and…
Your Daily Updates
Subscribe now to never miss a thing
