The 2022-23 Australia and New Zealand Contact Centre Decision-Makers’ Guide is ContactBabel’s second annual research study of the performance, technology…
As the newest generation entering the contact centre industry, Gen Z brings a unique set of preferences, outlooks, and conditions…
Working in a contact centre can be a challenging and fast-paced job, with a high demand for excellent customer service…
In today’s rapidly evolving business landscape, effective leadership and sound decision-making are critical to the success of any organisation.…
The rise of the metaverse is fast becoming one of the top business strategy conversations for contact centres, with many…
The ever-changing world of contact centre recruitment demands that HR managers constantly seek innovative ways to attract and retain…
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Customer service has seen many changes in the past few decades, with the rapid development of certain technologies like AI…
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