Working in a contact centre can be a challenging and fast-paced job, with a high demand for excellent customer service…
In today’s rapidly evolving business landscape, effective leadership and sound decision-making are critical to the success of any organisation.…
The rise of the metaverse is fast becoming one of the top business strategy conversations for contact centres, with many…
The ever-changing world of contact centre recruitment demands that HR managers constantly seek innovative ways to attract and retain…
MetTel and Talkdesk join forces to offer the MetTel Cloud Contact Centre, a fully managed network service that leverages AI…
OpenAI, a tech company that specialises in AI development, has launched GPT-4, the latest iteration of its ChatGPT AI. GPT-4…
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Manually monitoring agent-customer interactions for performance evaluation is like using a typewriter in the smartphone era. Remarkably, 75% of contact…
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