The contact center industry has been growing rapidly in recent years, with an increasing number of companies relying on contact…
Press Announcement by MyQualityTeam: MyQualityTeam has launched an innovative new agent performance platform to Australian contact centres this month, helping…
Are you a contact centre leader in Australia or New Zealand? Do you want to stay ahead of the competition…
The 2022-23 Australia and New Zealand Contact Centre Decision-Makers’ Guide is ContactBabel’s second annual research study of the performance, technology…
As the newest generation entering the contact centre industry, Gen Z brings a unique set of preferences, outlooks, and conditions…
Working in a contact centre can be a challenging and fast-paced job, with a high demand for excellent customer service…
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Following the weekend incident that saw the Commonwealth Bank of Australia (CBA) inadvertently double-charge customers for purchases, the limitations of…
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