MetTel and Talkdesk join forces to offer the MetTel Cloud Contact Centre, a fully managed network service that leverages AI…
OpenAI, a tech company that specialises in AI development, has launched GPT-4, the latest iteration of its ChatGPT AI. GPT-4…
To attract contact centre talent moving forward, contact centres need to adapt to changing workforce preferences and values. Here are…
Contact centres are renowned for having functionality over design. With as many people as possible within a contact centre environment,…
Gone are the days when corporate culture was stifling and restrictive, limiting employees to a one-size-fits-all mold. Today, corporate culture…
At Call Design’s recent WOW 2023 Conference, the contact centre industry’s top leaders in Workforce Management congregated to share insights…
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Manually monitoring agent-customer interactions for performance evaluation is like using a typewriter in the smartphone era. Remarkably, 75% of contact…
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