Telstra is taking a bold step to strengthen connectivity in Australia with its latest partnership with SpaceX. The telecommunications leader…
The Commonwealth Bank is making waves by testing a new AI-driven chatbot named “Hey CommBank.” This cutting-edge tool, inspired by…
Bendigo Bank is reaping the rewards of its transition to Amazon Web Services’ (AWS) Connect platform, reporting significant gains in…
For years, Microsoft had been cautiously navigating the contact centre space, focusing on enhancing its CRM offerings and integrating third-party…
The contact centre industry is set for major shifts in 2025 as consumer preferences evolve and companies adapt. Richard Forrest,…
Customer service has seen many changes in the past few decades, with the rapid development of certain technologies like AI…
Magazine
View AllUnderstanding the customer journey has become crucial for brands seeking to maintain relevance and drive growth. With the CPG sector…
Telstra is taking a bold step to strengthen connectivity in Australia with its latest partnership with SpaceX. The telecommunications leader…
With a strong leadership philosophy centred around its people, CCSG Group is going from strength to strength. Founded in 2005,…
RICHARD FORREST – Chairman, Forrest Contact Richard is a force to be reckoned within the contact centre industry. A…
“Always give people more than they expect to get.” The contact centre industry is a rapidly evolving landscape with…
As we continue to explore the most influential people in the contact centre industry, we are pleased to present…
We are proud to present the next 20 influencers who have driven change in the contact centre industry. Their…
Continuing our series on the Top 100 Influencers in the Contact Centre Industry, we are excited to present another…
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