The contact centre world is preparing for an important milestone. On 14 November 2025, the new-look Contact Centre Magazine will
The Rise of AI in the Contact Centre LandscapeArtificial intelligence is reshaping the contact centre industry, driving a noticeable
As big corporations report record-breaking profits, many are outsourcing operations offshore, cutting costs but also cutting ties with local expertise…
After recently attending the Contact Centre Summit in Sydney, one thing was clear – our industry is undergoing a profound…
In an era where customer experience drives brand loyalty and commercial success, businesses are increasingly re-evaluating how they manage customer…
HCLTech and Microsoft are taking customer service innovation to the next level by strengthening their strategic partnership. Together, they are…
Magazine
View AllRICHARD FORREST – Chairman, Forrest Contact Richard is a force to be reckoned within the contact centre industry. A strategic…
The contact centre world is preparing for an important milestone. On 14 November 2025, the new-look Contact Centre Magazine will
With a strong leadership philosophy centred around its people, CCSG Group is going from strength to strength. Founded in 2005,…
RICHARD FORREST – Chairman, Forrest Contact Richard is a force to be reckoned within the contact centre industry. A…
“Always give people more than they expect to get.” The contact centre industry is a rapidly evolving landscape with…
As we continue to explore the most influential people in the contact centre industry, we are pleased to present…
We are proud to present the next 20 influencers who have driven change in the contact centre industry. Their…
Continuing our series on the Top 100 Influencers in the Contact Centre Industry, we are excited to present another…
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